{"id":9519,"date":"2026-07-13T16:36:11","date_gmt":"2026-07-13T14:36:11","guid":{"rendered":"https:\/\/lesrelaisdugout.fr\/speaker\/jean-charles-delvaux\/"},"modified":"2026-07-31T17:01:00","modified_gmt":"2026-07-31T15:01:00","slug":"jean-charles-delvaux","status":"publish","type":"speaker","link":"https:\/\/lesrelaisdugout.fr\/en\/speaker\/jean-charles-delvaux\/","title":{"rendered":"Jean-Charles Delvaux"},"content":{"rendered":"\n

Jean-Charles Delvaux<\/h2>\n\n

Director of Public Relations for Maisons Mo\u00ebt & Chandon and Mercier.<\/h4>\n\n

Jean-Charles Delvaux is an expert in customer experience and luxury retail. As Director of Guest Services for Mo\u00ebt (Champagne) at LVMH, he bases his strategy on people. With a career spanning more than twenty years in the luxury sector\u2014notably at Herm\u00e8s, where he managed a significant portion of the French stores\u2014Jean-Charles is deeply convinced that the quality of the employee experience is essential to delivering the emotional connection and excellence that customers expect. His career has also led him to advise on large-scale projects, such as the creation of an art concept store for the luxury hospitality industry. These experiences demonstrate his holistic vision and his ability to transform the human element into a major strategic lever for brand enhancement. <\/p>\n\n

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Jean-Charles Delvaux Director of Public Relations for Maisons Mo\u00ebt & Chandon and Mercier. Jean-Charles Delvaux is an expert in customer experience and luxury retail. 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